FAQ

RETURN POLICY:

Because our products are unique vintage goods, ALL SALES ARE FINAL, and there are NO RETURNS. If you have questions or concerns about an item listed, please email us before purchasing at efsredlands@gmail.com and we will respond promptly. 

SHIPPING AND HANDLING:

All orders will be processed and shipped in 1-3 business days from the time the order was received.

MEASURING VINTAGE CLOTHING:

All shirts/tops/outerwear are measured laid flat from pit-to-pit and from collar to the garment's bottom. Please keep in mind that vintage sizing is generally not comparable to modern day sizing. For instance, if you wear a LARGE in modern day t-shirts, you might wear an XL in certain vintage shirts, but a MEDIUM in others. Use the measurements as a guide rather than the tag size.

GARMENT FLAWS:

All garment flaws will be listed and pictured. If you have questions about the condition of an item or would like additional pictures of a flaw, please email us and we will respond promptly.

CONDITION RATING:

The Archive Redlands uses a 1-10 scale to grade vintage goods. Items rated 9-10 are perfect to near perfect with no visible flaws or apparent wear. These items appear to be new and unused. Items rated 7-8 may have visible flaws and wear (light fading, pinholes, small stains, etc) and represent the majority of vintage goods. Items rated 6 or lower will have significant wear, fading, rips/stains, etc. Please inspect all pictures carefully. 

INTERNATIONAL SHIPPING:

The Archive Redlands ships to Australia, Austria, Canada, France, Germany, Italy, Japan, Spain and the United Kingdom. If you live outside of these countries and would like to purchase something from The Archive, please send us an email. Be aware there may be fees in your home country regarding Customs clearance. Please note The Archive is not responsible for taxes/duties or any other fees associated with clearing Customs in your country. 

ANY ADDITIONAL QUESTIONS, COMMENTS, OR CONCERNS- PLEASE CONTACT EFSREDLANDS@GMAIL.COM